FAQs

The main cause of food spoilage are ethylene gas, ammonia gas, oxygen, hydrogen sulfide, humidity and temperture. A ZipFresh bag is composed of 3 unique layers.  The innermost layer is a patented film that slows the process of ripening by adsorping the harmful rotten gas and control humidity.  The second layer is LDPE to improve elastic strength.  The third layer is Nylon to handle extreme temperatures and provide complete oxygen shutoff.

Yes! A ZipFresh bag is BPA Free, Endocrine Free, and Chemical Free. The ZipFresh bag has no phthalates, dioxin, PBDE, or PCB (major environmental pollutant). ZipFresh bag complies with FDA food grade requirement and passes European Union's LFGB, REACH specifications and EU Food Container quality test.

ZipFresh bag is made with its body and base as one integrated piece to be sturdy and durable.  With the proper use and care, a ZipFresh bag can be reused for at least 10 times.

The result may vary depending on the environment temperature, moisture level, the original produce condition and the type of produce. Based on our studies, typically a ZipFresh bag can keep produce fresh three times longer than an ordinary plastic bag.

A ZipFresh bag contains over 30% natural minerals and when disposed, it will decompose quickly and return to the nature quickly.

Yes, a ZipFresh can be used in microwave for reheating purpose with a maximum of 1 minute duration. Make sure you partially unzip the bag for venting. Do not microwave ZipFresh bag for foods with high oil or high moisture content.

Yes, the ZipFresh bag has an expandable base and is able to stand upright.  When holding liquids in the ZipFresh bag, make sure the bag is upright to prevent any spills.

After regular use (sandwiches, snacks, fruits, veggies, non-food items, etc.), your ZipFresh bags can go straight in the dishwasher. However, for prep-meal or food items, it is recommended to rinse the inside of your ZipFresh bag with hot water to loosen and wash out any remaining food debris. Depending on the food items, additional soaking and/or disinfecting may be needed. 

Note: Do not turn your ZipFresh bag inside out to reduce the chances of damaging the internal produce-saver film.

Avoid trapping moisture by drying and/or storing your ZipFresh bags with the seals open.

Yes, it can.

Produce releases ethylene gases during its natural ripening process and these gases accelerates aging. The EcoFresh bag adsorps those harmful gases and controls humidity to help extend the life and freshness fruits and vegetables.

Using a patented manufacturing methodology, the natural antimicrobial - freshness powder is evenly distributed into the bag thus performs better than its competitors.  Furthermore, an EcoFresh bag is much larger than a typical produce plastic bag so it can easily store produce in bulk.

Yes, BPA Free, Endocrine Free, and Chemical Free. The ZipFresh bag has no phthalates, dioxin, PBDE, or PCB (major environmental pollutant). ZipFresh bag complies with FDA standard and passes European Union's LFGB and REACH specifications.

Yes, each bag is reusable several times. Simply rinse, allow to dry, and reuse.

With proper use and care, each EcoFresh bag can be used up to 10 times.

The bag shall be hand-wash only. Simply rinse the bag after use with water and air dry. Avoid trapping moisture by drying and storing the bag while it is opened.

The FridgeFresh is way more than just a refrigerator deodorizer.  It contains three types of ceramic pellets that act as antimicrobial, ethylene gas absorption, moisture control, and deodorant.  It helps to extend the food and produce freshness, keep germs away and eliminate odor.

With the proper use and maintenance, FridgeFresh can be used up to three years.

The FridgeFresh shall be reactivated at least every 3 - 4 months, preferably every month for better result.  For best result, remove the ceramic pellets out of the case, spread out evenly in a tray and place them in a well ventilated area or under sunlight for a day.  

To clean the case, unscrew the plug on the bottom of the FridgeFresh, set the ceramic pellets aside, wipe the case with damp towel, and screw the plug on the bottom of the FridgeFresh back.

Yes! BPA Free, Chemical Free and made of Natural minerals. The FridgeFresh complies with FDA standard and passes European Union's LFGB, REACH specifications.

Yes, at the end of the FridgeFresh life cycle, the ceramic pellets can be used as fertilizer to help grow plants and the case can be recycled. 

Yes, one FridgeFresh can be used in a capacity of 6 cubic feet or less so it can also be used in a pantry, closet, laundry, bathroom cabinet, etc.

Orders will be shipped via the United States Postal Service. Tracking information is provided at the time of shipment. All orders ship from the United States.

Most domestic shipments arrive within 2-4 days of being shipped. If a package still hasn’t arrived after 7 days, a formal search request can be submitted to the US Postal Service. Please let us know at orders@altcookinghub.com if we can assist in this process.

Please refer to the link for details on shipping, Shipping Policy

Currently, altCookingHub.com does not offer international shipment. However, some of our products are available in Amazon or contact us at orders@altcookinghub.com and we will try our best to assist you.

No problem. Please email us at customerservice@altcookinghub.com

The exchange item must be unused and in the same condition that you received it. You will also be responsible for the shipping fees.

Please refer to the link for detail on our Exchange Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Please refer to the link for full details regarding our Refund Policy

Currently, our system cannot handle next-day air or two-day air shipping, however please email us with your order number at order@altcookinghub.com and we will try to assist you and provide you the details for such service request.